Support Plans

What is a Support Plan and how can it help me?

With a Support Plan* you gain peace of mind and the help of an IT professional when you encounter problems. Imagine being able to pick up the phone whenever you have PC troubles and get a quick fix rather than the usual frustrating round of clicking buttons hoping something will work.

MonkeyPuzzle Computers Support Plan will provide you with phone and email support, as well as allowing us to access your PC should the need arise and remotely solve the problem. We are able to get you up and running again, demonstrate how we did it and you gain a greater understanding of your computer.

Should you PC ever need to come into MonkeyPuzzle Computers to be repaired , Support Plan customers benefit from a reduced rate labour price, reduced price for PC Healthchecks and priority over non-plan customers for repairs.

MonkeyPuzzle Computers Support Plan – an excellent way to gain peace of mind.

*Support Plan subject to Fair Use Policy – the service is intended to provide a cost-effective solution to customers with specific PC problems. It is not a general advice service. MonkeyPuzzle Computers strive to provide the best possible level of service to all our customers and would not wish for any individual to impinge on the quality of service we provide to others. Customers who over-use the service unnecessarily, particularly for minor troubles or repeatedly for the same issue, will be advised of this and asked to use the service for it’s intended purpose. The service withdrawn if mis-use continues. No refunds will be given.